This Emirates.com website and our mobile applications and mobile websites (“the Platforms”) are owned and operated by Emirates, whose principal office is at Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. Emirates is a Dubai corporation established by Decree No.2 of 1985 (as amended) of the Government of Dubai. This Privacy Statement covers the Emirates.com website and our other Platforms, the Emirates airline operations and our Skywards and Business Rewards loyalty programmes, and explains how we use personal information that we may obtain about you.
We are part of a wider group called the Emirates Group ("Emirates Group"), which includes any and all of the following entities and/or divisions: Emirates, dnata, dnata World Travel, Emirates Skycargo, Emirates Skywards, Emirates Business Rewards, Emirates Holidays, dnata Travel Arabian Adventures, Wolgan Valley Resort & Spa and their associated brands and/or companies from time to time. A list is available here http://theemiratesgroup.com/english/our-brands/our-brands.aspx?tab=Category, and a list of our controlled subsidiaries in our Annual Report here: http://theemiratesgroup.com/english/facts-figures/annual-report.aspx.
By visiting our Platforms or using any of our products or services, you agree and consent to your personal information being used and disclosed in the manner set out in this Privacy Statement. In certain countries, we will not collect personal information from you unless you have specifically agreed or consented to us doing so (for example through your acceptance of this Privacy Statement or via an electronic tick-box or other similar measures as required by local privacy and data protection laws).
You do not have to provide your personal information to us, but if you do not provide certain information we will only be able to provide limited products and services to you. Where you refuse to provide mandatory travel information or allow us to disclose it to required governmental agencies and as otherwise required, we will not be able to transport you.
This Privacy Statement applies even if you have booked your travel or other products or services via a third party (such as a travel agent or holiday company), as this Privacy Statement forms part of your Conditions of Carriage and your contract with us for the travel and/or those products or services.
We may collect personal data directly from you when you use our Platforms, contact us by telephone, by email or in person when you travel (such as your image).
We may also collect personal information from third parties who you have authorised to provide your personal information to us (e.g., your travel companion, travel agency or tour operator).", "We will combine the information that we collect automatically from you with any other information that you collect directly from you or about you.
We also collect and store certain personal information as set out below.
From time to time we may update the methods of collection and data fields above. Where there are significant changes we will find a way to notify you, in accordance with the section "Notification of changes to this Privacy Statement" below.
You may provide us with information about others, for example:
You may also provide information about others for purposes such as referring a friend to use so we can offer them our products or services. You must only contact individuals via our Platforms who you know would be happy to hear from you and you must not use our products or services to send unsolicited 'spam' messages.
We use the information provided in the following ways:
Sensitive personal data includes data about an individual's health and religion and other categories of personal data which are closely protected. We do not generally collect this information from you (or those you are booking for), but where we do, we seek to minimise the collection and use of it.
Where you have notified us of a health issue that you or someone in your booking:
you agree that you have voluntarily provided that information to us and that you consent (and those you are booking for consent) for us to use that information to provide you with these products or services and/or determine your fitness to avail yourself of our products or services.
Where your religion or health status could be inferred from meal preferences, we will not link this information or use it in any other way other than to fulfil your meal request.
In each case, you specifically consent (on your behalf and on behalf of those you are booking for) that we can use and transfer outside your local country to anywhere in the world where you are travelling or have travelled from or where we provide products or services from (or the Emirates Group or our service providers do or your travel agent does) (see "To whom do we disclose your personal information" below).
Where you have indicated you would like to receive updates from us:
You can also unsubscribe from receiving certain electronic messages (see "Withdrawing your consent" below).
We may disclose information about you as follows:
For operational reasons, we transfer personal information to service providers and Emirates Group companies who help us manage our systems and processes, and to deliver our products or services to users. These may include: banks and payment card verification providers, our data warehouse and customer relationship management centre, marketing organisations (who may provide support for marketing and promotional communications); internet service providers who administer our Platforms and provide internet services and host our facilities; chauffeurs, airport ground handling and assistance teams, car services agencies, IT service providers, and consumer research companies that assist us with understanding consumer interests by conducting surveys. We have implemented safeguards to ensure that our service providers treat personal information in a way that is consistent with the terms of this Privacy Statement and applicable laws, and that it is not used except to fulfil products or services to us or where we believe it is necessary for a legitimate reason connected with the products or services we offer, or as set out in the "What sensitive personal data might you require or hold?" section above.
These service providers and group companies may be located in your country, countries in the European Economic Area, in the United Arab Emirates or elsewhere in the world. Different privacy laws may apply in these countries See further detail in our "Transfer of Personal Information" section below.
For people resident in Australia, your data may be transferred to the UAE, and the UK and where our servers are located from time to time, along with where you are travelling to or from or as required by law.
By choosing to provide us with your personal information you are consenting to its use in accordance with the principles outlined in this Privacy Statement and as outlined at the time you are asked to provide any personal information. We and other members of the Emirates Group may contact you by phone, email, SMS and mobile device messages or notifications (and gaining your consent where we are required to do so) in order to provide you with updates pertaining to our products or services as well as information about additional offers, products, services or events that we believe may be of interest to you.
You do not have to provide us with your personal information. However, if you choose not to provide certain personal information we request and/or require or consent to its use and disclosure, you will still be able to visit our Platforms but you may be unable to access certain options, products or services, and in some cases we may not be able to fulfil your booking.
All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials you may opt-out of receiving these communications by clicking here or changing your account settings, this will remove you from Emirates' marketing lists.
To unsubscribe from Emirates Skywards marketing communication go to www.emirates.com log in to Skywards, select ‘My Account’ and then select ‘Personal Preferences’. Within Personal Preferences you can scroll down and update your preferences.
To opt out of mobile device messages or notifications from Emirates applications go into “settings” on your device and turn off notifications for the relevant Emirates application.
Be aware that if you unsubscribe completely from our marketing communications we may be unable to notify you of tailored offers to meet your needs.
Please note that if you unsubscribe from marketing communications you will still receive operational and service messages from us regarding your booking and responses to your enquiries made to us, and that we may hold your details on a suppression list so we don't send you marketing communications in the future.
We will take appropriate steps to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information. We invest significant resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Here are some simple steps you can take to ensure your information is kept securely:
We may aggregate personal information and remove any identifying elements in order to analyse patterns and improve our marketing and promotional efforts, to analyse Platform use, to improve our content and product offerings, and to customize our Platforms’ content, layout, products and services, and we may appoint third parties to do this on our behalf, as set out above.
We gather certain usage information like the number and frequency of visitors to our Platforms. This information may include which webpage you just came from, which webpage you next go to, what browser you are using, your device and your IP address. We only use such data in the aggregate. This collective data helps us to determine how much our customers use parts of our Platforms, and do research on our users’ demographics, interests, and behaviour to better understand and serve you.
If you use buttons on our Platforms linked to social media or similar sites (for example "Like" and/or "Share" buttons), content from our Platforms may be sent back to that other website or service and, depending on your privacy settings, may be privately or publicly visible (for example to friends, followers or generally to anyone who has access to your profile page).
See also our section on "Aggregate data, data analytics and social media functionality" above.
We may share your information with carefully selected third parties for the third party’s own marketing purposes. If you are a California resident, you may contact us once per year to request the name of that third party(ies) and the categories of information shared about you. To do so, please send a request to us as set out below with valid proof of California residency. Please note that it may take up to 30 days to process your request.
Our Platforms may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of web sites not operated by us or an entity in the "Emirates Group". We encourage you to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Platforms.
If your personally identifiable information changes or is inaccurate, or if you no longer desire our service, we will provide a way to correct, update or suppress your personal information provided to us. If you are concerned that any of the information we hold about you is incorrect please contact us. These rights are without prejudice to any legal rights you may have in applicable laws, including your right to object to certain processing of data.
You may have the right to receive a copy of personal information we keep about you, including the sources of the data, the purposes and methods of processing, any electronic decision-making and the entities with whom we share your data. We will endeavour to provide the information you require within a reasonable time. There may be a small monetary charge for some requests, depending on the information requested, to the extent permitted by applicable law.
Some parties that process or store personal information in accordance with this Privacy Statement may be located in jurisdictions outside your country of residence or our country of incorporation. Therefore, you understand and unambiguously agree that your information may be processed and stored in these jurisdictions and that different privacy laws may apply in these countries which may not ensure the same level of data protection as granted in your country of residence. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in your home country.
In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.
If we decide to change our Privacy Statement, we will post those changes on our Platforms. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected (and/or where we are required under applicable law), we will notify you. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the Privacy Statement under which the information was collected until you agree otherwise, but if you do not accept the amended Privacy Statement, please stop using our Platforms. Each version has a version number and date so you can check this easily.
If you have a query regarding your online booking or encountered any problems whilst making your booking, please contact us by completing this form.
If you experience any technical problems during your interaction with this web site, please contact your local Emirates office.
If you have queries regarding this privacy statement please contact us by either completing this form or contacting your local Emirates office.